Following the success of its business-to-business (B2B) services in Abu Dhabi, ServeU announced its expansion through the launching of its business-to-consumer (B2C) segment in the emirate. Named Home Essentials, the new offering will enable customers to avail cost-effective facilities management (FM) services for their residence. The announcement comes after ServeU recently achieved a record revenue of over AED 50 million in the emirate through B2B services alone.
Gary Reader, General Manager, ServeU, said: “We are looking forward to enabling individuals and companies in Abu Dhabi experience the quality of facilities management service that ServeU has long been known for. This expansion reflects our dedication to offer the best standards of service and constantly innovate using the latest technological solutions to meet and exceed our client expectations through highly trained and experienced staff. With this new achievement, we aim to bridge industrial gaps and broaden our reach by offering a vast array of specialized facilities management solutions to enable more clients in the emirate to manage their own spaces and facilities more efficiently.”
Recognizing the increase in demand for facilities management services with the recent expansion, ServeU has an Abu Dhabi-based workforce composed of more than 600 technical and soft services staff. These professionals attend to various facilities management needs including mechanical, electrical and plumbing (MEP), cleaning, security, landscaping, pest control, duct cleaning, and more.
Lucy Elizabeth Jones, Head of Department at ServeU Essentials (B2B), commented: “We have been receiving numerous requests from our clients, and this recent expansion reflects our commitment to ensuring our customers receive the best solutions for their homes. By integrating machine learning and other technologies into our services, we will provide the latest facilities management solutions to guarantee customer satisfaction. Customers will be able to access modern home facility services such as seamless smart home installations and connectivity through mobile apps that is part of our innovative ServeU Home Essentials.”
Home Essentials comes under ServeU Essentials, which offers a suite of FM solutions such as annual maintenance, cleaning services, and home automation. Other segments of ServeU Essentials include Business Essentials, which caters to tailored needs of company clients, and Retail Essentials, which provides part-time and mobile facilities services.
ServeU has been serving the needs of businesses in Abu Dhabi for more than a decade through exclusive contracts with private companies worth AED 7-9 million yearly. The FM company also provides services to UAE government entities and corporate clients across the country. The company holds multiple contracts of over AED 20 million for cleaning services.